How deposits, payments, cancellations, and completed work are handled.
This policy explains when the $10 intake deposit is credited or refunded and how other project payments are treated.
1. Intake deposit
Your $10 intake deposit reserves a project review slot. If Veltar accepts your project, the intake deposit is applied toward your final invoice. If Veltar cannot accept the project, the intake deposit is refunded.
The intake deposit does not guarantee that a project will be accepted, does not establish a final scope or price, and does not by itself create a client relationship.
2. Project payments
Because Veltar provides customized design, website, management, and campaign services, payments for accepted projects become nonrefundable as work is performed, capacity is reserved, costs are committed, or deliverables are created, except where a written agreement expressly states otherwise or applicable law requires a refund.
3. Before work begins
A request to cancel before work begins will be reviewed based on the written project terms, any reserved capacity, administrative work already completed, and any nonrecoverable outside costs. Approval of a refund is not automatic unless the applicable written agreement expressly provides for one.
4. Work already performed
Payments attributable to consultation, planning, research, copy organization, design, setup, revisions, project management, administration, or other work already performed are not refundable. Partial delivery or a client decision not to use completed work does not make performed work refundable.
5. Client delays, cancellation, or abandonment
If a project is delayed, cancelled, or abandoned because the client does not provide information, content, access, feedback, approval, or payment, Veltar may retain amounts already paid to cover performed work, reserved capacity, administrative time, and committed costs. Additional completed work or outstanding balances may remain due.
6. Revisions and change of preference
A change in preference, campaign direction, candidate status, strategy, personnel, election outcome, schedule, or decision to stop using the service does not by itself create a right to a refund. Included revisions and additional-work requests are handled under the applicable project scope.
7. Third-party and outside costs
Printing, postage, advertising, filing fees, payment-processing fees, domains, hosting, premium assets, subscriptions, software, vendor charges, and other third-party or outside costs are nonrefundable once purchased, committed, transferred, or made nonrecoverable by the provider.
8. Completed and delivered work
Completed, approved, launched, transferred, exported, released, printed, submitted, or delivered work is nonrefundable. Approval of a proof, design, website, or final file confirms acceptance subject to any correction obligation expressly stated in the written project agreement.
9. Veltar cancellation
If Veltar ends an accepted project without client breach and before completing the paid scope, Veltar may issue an appropriate refund for the unperformed portion after deducting completed work, earned fees, and nonrecoverable costs. No refund is owed for work already performed or costs already committed.
10. Refund processing
Approved refunds are generally returned to the original payment method when reasonably possible. Processing time depends on the payment provider and financial institution. Veltar is not responsible for delays caused by a payment processor or bank after a refund is submitted.
11. Chargebacks and payment disputes
Before initiating a chargeback or payment dispute, contact Veltar so the issue can be reviewed. A chargeback does not eliminate payment obligations for authorized work, delivered services, earned fees, or committed costs. Veltar may suspend services and preserve records relevant to a disputed transaction.
12. Changes to this policy
Veltar may update, revise, replace, or amend this Refund Policy at any time. The policy in effect when a payment is made applies unless the parties agree otherwise in writing or applicable law requires otherwise.
13. Contact
For billing or refund questions, contact Veltar at Hello@veltar.net or (615) 663-8562.